Better instructions for a smooth arrival
The Wihuri Metro-tukku logistics centre in Vantaa houses approximately 2,500 square metres of office space without attended front-desk services. The goal was to provide arriving visitors with good instructions and an automated arrival procedure, and our visitor management system offered just the right solution for this. Now the personnel are able to generate invitations for visitors easily from their calendars. The automatic notifications provide instructions for a visitor from their arrival and parking to moving about on the premises, and also inform the host of the visit when the visitor signs in on the self-service kiosk.
Visitors have found their way to the self-service kiosk placed in connection with the restaurant operating on the premises. Signing in with the QR code received in the pre-arrival message has received positive feedback from visitors; it is considered an easy and quick way to sign in. For the hosts, the greatest benefit is the automatic notification after the sign-in, enabling them to promptly pick up their visitor. The best feature of the service seems to be its ease of use; for all parties concerned.
Evolving services and new features
Metro-tukku has also utilised additional services that can be integrated to the system, such as the recently commissioned integration for calling a taxi. It enables the visitors to call for a taxi when signing out at the self-service kiosk. The order is made with a few clicks on the screen, and the feature is free of charge as it utilises an electronic interface instead of the telephone network.
“It is quite often that visitors ask us to call a taxi for them as they are leaving.And when visitor traffic picks up again after we come out of the COVID-19 pandemic, I believe that calling for a taxi on the self-service kiosk will be considered an excellent option!”
Systam as a partner
Commissioning of the service was considered very easy and comprehensive at Metro-tukku. Responses to support requests have been quick and guidance to the new features during on-site visits have helped to understand the functions in a practical way.
“Systam in three words? Reliable and service-minded. I will save the third word for describing the solution as a whole, and that word would be “easy-to-use”. The entire solution has been made very simple to use and I am extremely happy with the support and customer service we have received. So I am very pleased to recommend Systam for others as well!”
