Full control from pre-arrival to departure
At Vantaa Energy, in addition to being welcomed by the front desk staff, an arriving visitor is now also greeted by a self-service kiosk placed on the desk. The kiosks, according to Sourcing Manager Mikko Koivulehto, have garnered many positive surprise comments from visitors for their practicality. However, Koivulehto feels that the greatest benefits of the Systam Visit visitor management system stem from its automated entity and the service path that covers the entire visit.
Inviting visitors at Vantaa Energy has been designed to be very easy. Calendar invitations generated in the personnel’s email messages transfer the information of the invited person seamlessly into the system. And this is all that is needed. Automatic messages take care of sending pre-arrival instructions to the guest and a real time notification to the person hosting the visit when the guest arrives. In addition to improving the efficiency of the personnel’s work, Koivulehto explains that the ease and fluency of the system can be seen as improved customer service.
Tailored solutions also for more specified needs
At Vantaa Energy, Systam Visit was also able to accommodate the unique site requirements in the Martinlaakso power plant. Visit in combination with Systam Pass safety inductions enables verification that all contractors moving on site have signed in and that they have completed the appropriate safety induction training. Signing in, printing a personal ID with a photograph, and completing the required induction in connection with access control were a prerequisite for a busy site with heavy traffic. The special function in the power plant is the forced entry of a tax code. Respa Lite prints out a special sticker for the visitor to attach to the visitor pass.
For Vantaa Energy, from the very beginning, Systam Visit was a convincing and a ready-to-go solution, and it was the only option that covered all their needs. According to Koivulehto, cooperation has been smooth and he recommends the system to others as well.
