Visitor management for improved customer experience

  • Offices and business properties
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  • Public sector
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Visitor management for improved customer experience
Our Systam Visit solution improved visitor management and customer experience at Senate headquarters, and the system has since found its place also in many other Senate-owned properties around Finland.
Systam Visit has offered us a way to take our visitors into consideration even better. We send visitors an automatic pre-arrival message with instructions for arrival, provide a self-service option for a smooth sign-in to indicate arrival and we are also able to keep all visit-related data more accessible. Based on my experience, I can recommend the Systam Visit solution also for others who wish to improve visitor management and enhance customer experience.
Ilari Huhtamäki
Product Manager, Senate Properties

One solution enabled a smoother service and reception

Senate is the Finnish government’s property specialist and facility partner who works together with clients to create work environments that support their activities and is responsible for the maintenance of the properties. Excellent customer experience and a functional work environment are a certainty also in Senate’s own headquarters in Helsinki on Lintulahdenkatu, where they chose our Systam Visit system for visitor management and for ensuring a good customer experience for those visiting the property.

The benefits of our adaptable system for different types of properties have been found to be significant, and this is why our Systam Visit system has already been deployed in many Senate-owned properties around Finland.

Systam as a partner

Co-operation with procurement and implementation has been experienced as smooth and uncomplicated at Senate. We have managed to find just the right solutions with regard to the specific needs of our sites and to form a flexible and reliable partnership.

“As a partner, Systam has been a natural choice for us as we value good service, smooth co-operation and service solutions that function reliably. The service has been managed in a professional manner and deliveries have been handled flexibly and as agreed.”

About Senate Properties

Senate Properties is the real estate specialist and premises partner of the Finnish government. Together with our customers, we create and maintain work environments that support their operations. We manage the state’s real estate assets and maintain buildings of cultural and historical importance. Responsibility is at the heart of everything we do. Space for enthusiasm and success!

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