Seamless visitor management leaves more room for meaningful encounters
When comparing different service providers to assist with visitor management, Posti considered trustworthiness and continuity as key values. When they saw that data protection issues were also well thought out, the decision was clear; Our Systam Visit service was commissioned in February 2016 at the Posti headquarters in Helsinki and at the logistics centre in January 2019. The operation of the system and the related instructions were considered so straightforward that commissioning was smooth and effortless.
Notifying visits to the personnel was made easy with the calendar integration. Calendar invitations generated in the personnel’s email messages transfer the information of the invited person seamlessly into the system. And this is all that is needed. Automatic notifications take care of sending pre-arrival instructions to the guest and a real-time notification to the person hosting the visit when the guest arrives.
As a tool for the front desk, the web application brought a new kind of control for the front desk tasks. Taking self-service kiosks into use has also allowed the front desk staff to focus on its core tasks, says Jari Alen, Facility Manager at Posti.
“Systam Visit has enabled the front desk staff to have more time for the important tasks; greeting customers in person and taking care of customer service.”
At Posti, self-service and personal assistance support one another. Service kiosks are an excellent aid during peak hours and also for regular visitors who know where they are going. Positive feedback from visitors and clients has also reinforced our experience of the functioning of the current practice. Alen praises Systam for their agile cooperation and also recommends their services to others.
“It is such a present-day experience when people handle matters on their own. The clients feel that assisting themselves is the way to do it today, but value that they are also able to get active assistance face-to-face when needed.”
