Modern service starts with automation and a smooth visitor journey
Lempäälä House opened in 2020 and is located in the urban heart of the growing and evolving municipality of Lempäälä. It houses a modern hub of diverse municipal services. The house has a service corridor where professional staff provide services offered both by the municipality and the state. However, the new operational models created for the building posed challenges related to the way in which the staff is informed that customers have arrived in the lobby.
The municipality of Lempäälä felt that the most functional solution for them would be our Systam Visit service. The cooperation was kicked off by determining the functions and devices that correspond with the needs. The service corridor now has a self-service kiosk placed in the entrance lobby for receiving visitors and providing guidance for signing in. The solution also notifies the staff of the arrival of their customers and provides a safe and comprehensive storage of information.
Visitor management at Lempäälä House is connected to a separate room booking system which ensures that scheduled appointments are also transmitted to the Systam Visit system in connection with the room booking. This ensures that a day before their visit, the visitors receive an automatic pre-arrival message containing instructions for arrival and a QR code enabling quick sign-in.
Systam as a partner
As a partner, the people in Lempäälä remember us as a friendly service-provider who has offered them a good start into the implementation of services and has lived up to the expectations for continuous cooperation by being there when needed and providing help with any questions that have come up.
“Delivery was carried out according to schedule and we were provided training for the commissioning of the solution. The solution itself is very easy to use, for both the customer as well as the admin user. If there are any questions, we usually receive answers very quickly.”
