Drivers, contractors and visitors into one seamless journey
Kokkola Industrial Park (KIP) is the largest chemical and metal refining industry ecosystem in Northern Europe, home to nearly 80 companies, including several leading international firms. Jussi Lång, the Security Development Manager at KIP Service, which oversees the site’s operations, faced a tough challenge: how to ensure smooth and safe visits for drivers, contractors, and other visitors in such a large-scale industrial area?
According to Lång, the complexity of the requirements was a significant hurdle for most service providers. Many were unwilling to tailor solutions to the client’s needs, adopting a “take it or leave it” approach instead. Combining multiple functionalities into a single solution seemed impossible—until discussions with us proved otherwise. Our seamlessly integrated Systam Visit visitor management and Pass safety inductions, combined with the site’s access control system, turned out to be exactly what KIP needed.
Smooth visits with integration into access control
Kokkola Industrial Park is a pioneer in safety, and movement within the area requires a valid access permit for everyone. Integrating visitor access control with visitor management was a key requirement when searching for a solution.
When guests are invited to a company within the KIP area, they receive comprehensive arrival instructions and a request to complete a safety induction. Upon arrival, the guest signs in at the Port Tower Visitor Center using a Systam X self-service kiosk. The visitor’s information is securely stored in the cloud and transferred to the area’s access management system. Since the Systam Visit service automatically notifies hosts of the visitor’s arrival, the security staff’s role is limited to verifying the visitor’s identity and issuing the access card.
Safety inductions for different groups
At KIP, nearly all visitors arrive by invitation, except for drivers. When visitors are invited in advance, they can complete their safety induction beforehand via a link in the email invitation, on KIP’s website, or upon arrival at the Port Tower Visitor Center.
Visitors are divided into four groups: employees/contractors, drivers, general visitors, and port users. Each group has its own tailored induction content.
At the end of the induction, visitors are required to complete a short exam to confirm their understanding of the material. Successful completion is recorded in both the visitor management and access control systems, and the validity of the induction is checked each time a visitor arrives. According to Lång, managing different types of content has been straightforward, and the exam ensures that the material is sufficiently understood.
“Systam Pass is an incredibly good and flexible solution for safety inductions—the best I’ve come across. The content can be updated on the fly, and the quiz ensures successful completion.”
A more efficient and safer daily life through great collaboration
Lång highlights two key benefits our services have brought to the daily operations of the industrial area: efficiency and safety. Tasks like instructing visitors, recording information, and making calls to notify hosts used to be significant time and resource drains. Now, all these functions are handled automatically.
Improved safety is evident in the way every visitor’s information is securely stored in the cloud, and safety inductions are verified. The standardized visitor management process has also created a unified way of working for all companies within the area.
Lång praises both the collaboration during the project phase and the performance of our customer success team.
“Exceptional customer care! Systam’s support responds within about 3 hours, and we already have a solution in place.”
We also plan to continuously develop our collaboration. Thank you, KIP and Jussi Lång – we eagerly look forward to what we can achieve together in the future.
