A unified approach saved time, improved experience and increased visibility
When Helen started looking into a suitable service for visitor management, one of the requirements was that the service provider maintain a cloud-based system. Quite soon after beginning the service review, Systam Visit started seeming like a solution that would meet all the needs Helen had. A visit to Systam’s office reinforced the feeling: the right partner had been found.
In addition to the Sähkötalo head office building, there are three power plants connected to the visitor management system, all managed from a single location. During the years, the service model at Sähkötalo has transformed from a tool assisting the front-desk personnel to an automatic visitor reception implemented as a self-service solution. Systam Visit has adapted to the changes and the applied service models. The visitor invitations are easy for the personnel to generate in their calendars, and the visitors receive a pre-arrival message along with instructions for arrival. At the power plants, visitors are directly entered in the system in advance, and arrival requires sign-in with the security personnel at the gates.
Long-term partnership
In its operations, Helen is used to providing agile services, and we have an excellent track record in responding to this challenge. Our long customer relationship has seen changes that have involved customer-driven thinking and a fast response, as well as a comprehensive service that allows the customer to rely on us being in charge of ensuring the operations.
“Our co-operation has been extremely good and flexible. When there have been changes at our end during our extended customer relationship, Systam’s response has been extremely agile, for which we truly give them credit. The service requires zero effort from us. When needed, the support helpline provides assistance and carries out any changes we want. There are no stupid questions: matters have always been dealt with in an extremely quick, efficient and friendly manner.”
