Effortless encounters
The Kallio Municipal Office Building on Toinen Linja Street in Helsinki hosts a variety of city operations and services. The building’s high volume of visitor traffic had created a need to streamline guest reception and securely store visitor data. Mikko Martikainen, Digital Business Developer for the City of Helsinki, noted that strong references and recommendations were key in finding the right solution. Now, the office building is happy to share their positive experiences with Systam Visit visitor management.
Inviting guests to the office building is easy for the staff, as they use their own calendars to send invitations. The advance message the guest receives ensures a smooth arrival, and the self-service kiosk in the lobby signs in visitors while securely storing data.
Improved security through visitor access control
One challenge with visitor reception was escorting guests from the lobby, which took up a lot of staff time. Allowing guests to move freely throughout the building was not an option. The situation required a tailored solution that integrated the building’s elevators with the visitor management service.
“We wanted to allow our guests to independently reach the agreed meeting location. This was solved by Systam’s elevator integration, which allows us to keep our elevators locked but permit access to restricted floors by scanning the QR code on the visitor badge.”
When a guest is invited to the office building, the invitation includes information on the reserved meeting room. Upon arrival, the system identifies the meeting location and authorizes the visitor badge’s QR code for access to the necessary floor. The self-service kiosk guides the guest to the reserved room, eliminating the need for waiting or escorting. For guests who arrive without an invitation, the host is notified, and access is not automatically granted.
Partnership and development
Success, especially in a complex environment, requires a good partnership and shared commitment. According to Martikainen, this is where we excelled.
“ Systam is a reliable and flexible partner that innovates new services. It was great to see how our needs were met through collaborative development.”
Collaboration with us has been overwhelmingly positive, and that’s why Martikainen invites others considering visitor management solutions to visit the Kallio Municipal Office Building. Perhaps their experience can once again help the next one.
