We carried out our annual customer survey in May. A warm thank-you to everyone who responded! The feedback you’ve given is valuable and helps us serve you better. Read our summary below.
How we conducted the survey
Our online customer survey gathered 200 responses from around 120 different organizations. Respondents included service contacts, admin users, reception staff, and other personnel. In addition to the annual survey, we continuously collect feedback through short surveys on the performance of our sales, deliveries, and customer support. Feedback from the past year from these channels has also been included in the results.
Systam as a partner
This is how you rated your satisfaction with our operations on a scale of 1–5 (1 = Not at all satisfied, 5 = Extremely satisfied). The average score across all areas was 4.4/5.
NPS
NPS is a customer satisfaction metric used internationally. In our NPS question, we ask: “How likely are you to recommend Systam to a friend or colleague?” If the NPS score is above 0, it can be considered that the majority of customers would recommend the service. A score above +50 is already an excellent result. Our NPS score for this year is +57, calculated from all the feedback we’ve received, both from the customer survey and from other feedback surveys.
The benefits of our services
We asked you about the benefits our services bring, using a series of statements.
Of those using our Systam Visit visitor management service, 96% feel that it has improved their visitor and customer experience. In addition, 94% said it has made inviting guests easier, and 93% feel it has increased security.
For the Systam Pass safety inductions service, as many as 97% said it has improved the efficiency of their organization’s operations. 95% of respondents also felt that the service has increased safety, and 94% said it has made their own work easier.
Among users of Systam Rooms meeting room displays, 93% feel the displays have saved them time. 94% also said the displays have improved overall efficiency and are reliable in operation.
Conclusions and actions
We are truly grateful for the positive feedback we have received. Our goal is to create value for you, and it’s great to see that we have succeeded in doing so. There is, however, always room for improvement. Your open comments provided us with a wealth of important information on our areas for development – thank you for those. We have reached out to everyone who wished to be contacted.
Topics that came up included various technical challenges as well as requests for new features or functionalities. Some of you also wished for closer communication, and we have not always succeeded in leaving a strong impression. We will be stepping up our customer relationship management efforts and developing our services in an even more agile and customer-oriented way. There’s also something new on the horizon to make our company even more memorable.
Our commitment to quality – both in our products and in the way we work – will continue, and we believe we can exceed your expectations in the future as well.
With thanks for the great cooperation,
Team Systam
