Safe and smooth arrivals – planned and managed digitally from the start
ABB Marine wanted to improve the visitor experience and ensure that every person arriving at the premises goes through the required safety instructions. In early 2015, we implemented Systam Visit for visitor management and Systam Pass for safety inductions, offering induction training to visitors and other interested parties at the facility.
Previously the persons arriving for a visit wrote down their information by hand and signed a separate NDA agreement. The host was responsible for providing the required safety induction at the beginning of the visit. At times, this delayed the start of meetings and also made it difficult to standardise the quality of the training. The front desk personnel often had no advance information on the visitor groups arriving and sometimes this caused problems in the flow of reception activities.
Now the visitors can complete the required induction training already before their arrival. Sign-in is quick, the host receives automatic notification of a guest’s arrival and meetings can start on time. The visitors receive arrival instructions and their own QR code for signing in a day before the visit. With use of the code, sign-in can be completed in seconds.
Profiles for providing personalised content and activities for different groups
Visitor traffic at ABB has been divided into various profiles on the basis of whether the visit includes a tour of the production facilities or whether the visit will be confined to the office premises. In addition, the systems have varying content and functions for service staff and ABB’s own personnel. Content and settings can be edited at any time to keep everything up-to-date. Each visitor goes through a training compiled in accordance with their profile and then possibly completes a test on the subject. An induction document and log data are automatically stored for all performances.
