The challenge: an unmanned factory lobby
Pilkington is one of the world’s best-known glass manufacturers and part of the international NSG Group. Its Pilkington Automotive Finland business unit provides innovative automotive glass products and solutions used by leading vehicle manufacturers worldwide.
According to Head of Procurement Kai Stenvik, their automotive glass factories had a clear need to improve how visits were managed. Unmanned lobby areas had become a challenge, with no effective process for receiving guests. Pilkington wanted a solution that would bring clarity, control, and safety into daily operations. They chose Systam Visit for visitor management—a decision that has stood the test of time. The service has been in use at their Tampere and Laitila factories since 2011.
Automated reception brings safety and efficiency
Today, visitor reception is fully automated. When a guest is invited by email, they receive an automatic pre-arrival message with instructions. Upon arrival, visitors cannot access the factory area before signing in. At the Tampere factory, for example, visitors can only enter a separate lobby area, where they sign in via a self-service kiosk and print a visitor badge to wear. After sign-in, the host is automatically notified, making it easy to meet guests safely and preventing unauthorized movement within the premises. According to Stenvik, the solution has also significantly improved resource efficiency.
A safe and automated solution means we don’t need staff stationed in the lobby. Hosts can be anywhere in the factory until they get notified that their guest has arrived.
In a factory environment, visitors are also required to complete safety inductions. This is handled through Systam Pass. Guests review safety guidelines either in advance or during sign-in, and their acknowledgment is recorded. This creates a verified digital record of who has completed the safety briefing and when—improving safety and clarifying responsibilities.
For companies with multiple locations, having centralized data supports decision-making, simplifies monitoring, and ensures consistent practices across all sites.
A reliable solution that quietly delivers quality
According to Stenvik, the overall solution has been highly reliable, and both staff and visitors have been pleased with how smooth and easy it is to use.
Systam’s solution makes our reception genuinely smooth, efficient, and safe. It works so seamlessly in the background that you don’t even notice it—but you definitely would if it wasn’t there.
At Pilkington, creating a professional and trustworthy first impression is important. The first moments on-site say a lot about a company’s way of working, its safety culture, and how it treats visitors.
A partnership that grows and lasts
Stenvik describes the collaboration with Systam as smooth, professional, and customer-focused—building trust for future development as well.
It’s impressive that as your company has grown, you’ve managed to keep the service and customer care so personal and high-quality. You’ve never said no. Things are always solved together, with the customer first.
At Systam, the long and successful partnership is equally valued. CEO Anssi Tamminen highlights open dialogue and the trust built over the years as key to a true partnership.
Pilkington is one of our longest-standing customers. They’ve given us valuable and honest feedback, along with concrete insights into the needs and challenges our services can solve. Our collaboration has always been genuinely interactive—more of a partnership than a traditional supplier–customer relationship. It’s great to see how, as companies from different industries, we’ve been able to bring perspectives and expertise to the table that neither of us could achieve alone.
– Anssi Tamminen, CEO, Systam Oy
